Royal Canin Return Policy for One Time & Subscription Order

  1. An order placed and confirmed cannot be canceled. The products are not returnable considering the hygiene we need to maintain. In a proven case of damaged or wrong delivery as mentioned below, we can provide appropriate resolution of replacement on a case to case basis.
  2. You are entitled to a 100% replacement of order in case you received something else than what you ordered or your order reached you in a damaged conditioning manner. If your order includes multiple items, partial replacement of the required items is also possible. If the purchase of the Product is made under a special promotional offer or any special scheme, special rules shall apply for a replacement.
  3. The replacement process must be initiated within 24 hours from the time of receipt of the order by the User. The Product must be in an unused state before seeking a replacement and should be accompanied by a copy of the original receipt or invoice issued at the time of sale of the Product.
  4. Any request for replacement will be accepted only after inspection of the Product and the cost of return and replacement shipping will be borne by MR. Once the replacement request is placed with the customer service, the logistics partner will arrange for a pickup of the Product from the address provided at the time of placing the order. Once the Product is received, the inspection team will confirm the replacement. On confirmation of the genuine need for replacement of the Product, we shall replace the desired Product with the User.
  5. To initiate the process of replacement, you will have to contact or write to us at
    Plot No. 5, Electronic City, Phase IV,
    Sector 18, Gurugram, Haryana 122015
    Grievance officer - Amandeep Barmi / Vishal Sabharwal
    Mail Id - rccare@findroyalcanin.com
    Contact - +91 9810892953 Extension- 5
  6. Replacement in relevant situations will be done as mentioned above.